Contact · customer service
How can we help you?
Advice on a product, your delivery, a quote or something that isn't right: Peter, Mark and Nathalie help you personally. Within 24 hours, weekends included.
Email us now and you will usually have an answer within 24 hours.
- Answer within 24 hours weekends included
- In your language we reply in the language you write to us in
Where is my order?
With your order number and postcode you can see straight away how far your order has got.
Your order comes to your door by parcel service. More on delivery information.
Change your delivery day or another question about your delivery?
Something wrong with your delivery?
We're sorry. Send us the following and we can help straight away instead of having to ask first:
- your order number
- a photo of the whole item
- a photo of the damage or the part
- a photo of the packaging or label, if you still have it
The full procedure is on warranty and complaints.
A question about a product
Tell us where it will go and we'll think along with you. Torn between two models? Mention both.
Business, school, council or hospitality
Large quantities or a quote in your organisation's name? Tell us which products, how many and the delivery address, and we'll work it out for you.
Prefer to order straight away? As a business in another EU country you check out in the basket without VAT right away. See also for schools, for businesses and for public bodies.
Collect in Lebbeke
You can collect your order at our warehouse in Lebbeke (Belgium). In winter by appointment; in summer we announce fixed collection times. A small number of products are also on display outside.
Hannaerden 1A, 9280 Lebbeke · directions
Mention your order number in your email and which days suit you.
Invoice or payment
Every customer receives an invoice. We usually email it within a few working days. You can also view and download it at any time in your customer account: log in and you will find all your orders and details there.
Something not right with your invoice? Mention your order number and we'll look it up straight away.
BV E-Products Europe · IBAN BE61 0016 8384 4117 · BIC GEBABEBB
This is our only bank account. We will never ask you by email to pay into a different account.
Just ask your question
Anything that doesn't fit the buttons above. Write it the way you would say it.
- Everything in stock what you see online is in our warehouse
- 8,000 m² of warehouses ready to ship
- Right to your door by parcel service
- Invoice in your account always available to view and download
Our details
Registered office
BV E-Products Europe
Patijntjestraat 107
9000 Gent, Belgium
Warehouse · collection
Hannaerden 1A
9280 Lebbeke, Belgium
Collection by appointment · directions
Company
- VAT number
- BE 0500.621.156
- IBAN
- BE61 0016 8384 4117
- BIC
- GEBABEBB
This is our only bank account. We will never ask you by email to pay into a different account.
European reach · local delivery
A European supplier with Belgian roots, right to your door in Denmark
From our warehouse in Lebbeke (Belgium) we sell in 12 European countries. In Denmark your order comes to your door by parcel service.
- 12 countries
- 8,000 m² of warehouses — everything for sale is in stock
- GLS right to your door
Frequently asked questions
How can I contact you?
By email at support@e-woodproducts.com. It is the fastest and most direct way: you get an answer within 24 hours, weekends included, in the language you write to us in. Prefer a call? Say so in your email and we will call you.
Can I collect my order myself?
Yes, at our warehouse at Hannaerden 1A, 9280 Lebbeke (Belgium). In winter by appointment; in summer we announce fixed collection times. Email us to arrange a time.
I have a problem with my order. What now?
Email us with your order number and, in case of damage, photos. The full procedure is on warranty and complaints.
Do you also supply larger quantities?
Yes, for terraces, hospitality, schools, businesses and councils. Email us which products, how many and the delivery address, and we will send you a quote.