Delivery information

E-woodproducts · Delivery

Delivery

Delivery information

Depending on size and weight, we use our own delivery or a regular parcel service. Always with an eye for speed, care and convenience.

  • Large: our own vans, four regular drivers
  • Small: DPD · DHL · GLS · PostNL
  • Over 5,400 deliveries driven ourselves
how it reaches you
Summary

Two ways, and why

We deliberately distinguish between small and large products, because an 80-kilo picnic table simply needs different logistics than a garden cushion or a protective cover.

Large and heavy products — picnic tables, garden benches, beer tables and garden cabinets — we deliver ourselves with our own truck. We schedule the delivery appointment together with you, on a date and time that suits you. Our drivers help carry and place the item where you want it, including in the garden or on the terrace.

Small and medium-sized products go via professional parcel services: DPD, DHL, GLS and PostNL. You automatically receive a tracking link as soon as your parcel is on its way, and if you are not home it is delivered to the neighbours or a pick-up point.

It says so on the product page

Not sure whether your product comes by our own delivery or by a parcel service? It is clearly stated on the product page itself, together with the expected delivery time for your country.

Large furniture
own truck, appointment by arrangement
Presence
required for own delivery
Placement
ground floor only
Small products
DPD, DHL, GLS, PostNL — no appointment
Delivery time small products
usually 1 to 2 working days
Delivery time large items
measured expectation per country on every product page
Our promise
8 weeks at the latest — and until your order is on its way, you can always cancel free of charge

To be honest: deliveries of large products take place on the ground floor only. Our drivers cannot safely carry an eighty-kilo picnic table up a flight of stairs, and we would rather not promise what we cannot deliver. If you live on an upper floor, please keep this in mind when ordering.

Large and heavy products

We deliver ourselves

Appointment by arrangement

You choose a suitable moment together with us. We do not impose a day — that does not work for a piece of furniture someone has to receive.

Your presence is required

Someone has to be there at the agreed time. We will not leave a two-metre table behind on the driveway.

Ground floor

Deliveries of large products take place on the ground floor only.

Help with placement

Our drivers put the furniture down in the spot of your choice, including in the garden or on the terrace.

No parcel service, no subcontractor

Who drives for you

We do not hand large items over to others. Four regular drivers take our own vans along fixed routes: through East and West Flanders, across the Netherlands, and on regular tours as far as Brittany, the south of France, Hamburg and Berlin. The person who delivers your table also loaded it — and so knows it.

Over 120,000 km

already driven this year, with our own vans.

5,400+ deliveries

since late 2024, spread over more than 600 trips.

7× around the world

more than 300,000 km in total.

5 countries

Belgium, the Netherlands, Germany, France and Luxembourg.

Small and medium-sized products

Via DPD, DHL, GLS and PostNL

No fixed appointment

Delivered on a working day; you do not need to stay at home for it.

If you are not home

Delivered to the neighbours or to a pick-up point nearby.

Tracking link

You automatically receive a tracking link by e-mail as soon as your parcel is on its way.

Speed

Parcels usually arrive within 1 to 2 working days; they do not wait for a delivery round.

Handling damage

If something goes wrong with a parcel service because you were not home or the item was damaged, it is handled through these partners — quickly and professionally. See also warranty and complaints.

Large items

When will it arrive?

An eighty-kilo picnic table does not go by post. We drive it ourselves, in our own vans — and we only set off once a full round to your area is ready. That keeps the delivery cost low instead of twice as high, but it also means the waiting time moves with the season.

High season: almost weekly

From April to July a van fills up quickly and we drive through every area almost weekly — then it is often your turn within a few working days.

Quiet season: we save up your area

Outside the season fewer orders come in. We then wait until there are enough deliveries in your area for a full round — that is why the product page sometimes shows a few weeks. Not because your table is not ready, but because the van only leaves once the round adds up.

We call ahead

As soon as the round is planned, we get in touch — usually a week in advance, so you can make yourself available. You choose the day together with us.

Changed your mind?

As long as your order is not yet on its way, you can always cancel free of charge — no reason needed. And if it unexpectedly takes longer than 8 weeks, we will let you know ourselves.

The expectation for each product is measured, not estimated

The delivery time you see on the product page is recalculated every week from our own delivery rounds of past seasons — per country. Not a guess, but what we have actually delivered to customers in your country recently.

Why we don't simply drive every week

Because a half-empty van to a remote region would double the delivery cost, and that bill would end up with you. By planning per region we keep it affordable. In spring you hardly notice; in winter it takes a little patience.

International

We deliver to 15 European countries

The expected delivery time is shown on every product page, so you always know where you stand. Small products usually arrive within 1 to 2 working days; for large items it depends on the season and on how far we have to drive — see above.

Country Available Country Available
🇧🇪 Belgium ✓ 🇩🇰 Denmark ✓
🇳🇱 Netherlands ✓ 🇫🇮 Finland ✓
🇩🇪 Germany ✓ 🇸🇪 Sweden ✓
🇫🇷 France ✓ 🇬🇧 United Kingdom ✓
🇱🇺 Luxembourg ✓ 🇲🇨 Monaco ✓
🇦🇹 Austria ✓ 🇸🇲 San Marino ✓
🇮🇹 Italy ✓ 🇻🇦 Vatican City ✓
🇪🇸 Spain ✓
In one table

Which delivery for which product?

Product type Delivery method Appointment needed?
Large and heavy furniture (picnic tables, garden benches, beer tables…) Own truck Yes, required
Small and medium-sized products (accessories, protective covers…) DPD / DHL / GLS / PostNL No
Another question about your delivery?

E-mail us at support@e-woodproducts.com with your order number. See contact.

Quick answer

Frequently asked questions about delivery

How will my order be delivered?

That depends on the size. Small and medium-sized products go via DPD, DHL, GLS or PostNL. Large and heavy products such as picnic tables and garden benches we deliver ourselves with our own truck, by appointment. The product page always states which delivery method applies.

How quickly will my order be delivered?

That depends on the size. Small products go via a parcel service and usually arrive within 1 to 2 working days. Large items we drive ourselves, bundled per area into a full round: in high season (April–July) we drive almost weekly and it is often your turn within a few working days; outside the season it can take a few weeks. The current expectation, measured per country, is always shown on the product page, and we deliver within 8 weeks at the latest. As long as your order is not yet on its way, you can always cancel free of charge.

Which countries do you deliver to?

To 15 European countries: Belgium, the Netherlands, Germany, France, Luxembourg, Austria, Italy, Spain, Denmark, Finland, Sweden, the United Kingdom, Monaco, San Marino and Vatican City.

Do I need to be present for the delivery?

For large products that we deliver ourselves, your presence is required — the appointment is always scheduled in consultation with you. For parcel services this is not necessary; if you are not home, it is delivered to the neighbours or a pick-up point.

Do you also deliver to an upper floor?

No. Deliveries of large products take place on the ground floor only — our drivers cannot safely carry an eighty-kilo piece of furniture up a flight of stairs.

More in the Wood Guide

More questions about your delivery?

E-mail us with your order number and we will look into it right away.

Contact Warranty and complaints Returns policy

A question about your project? Just ask — we are happy to help.